Terms & Conditions

Contents

These Terms & Conditions (“Terms”) govern your use of our website and the services provided by Carisma Wellness Group Ltd., operating Pulse Social Wellness Club (“Pulse”, “we”, “us”, or “the Studio”). By booking a class or membership, attending the Studio, or using our website, you confirm that you have read, understood, and agree to these Terms. If you do not agree, please do not use our services.

Pulse Social Wellness Club is a premium fitness studio based in Floriana, Malta. Our classes and personal training sessions are delivered by qualified and experienced fitness trainers.

Carisma Wellness Group Ltd.
Company Registration Number: C 106006
VAT Number: MT30347620
Registered Address: Grand Hotel Excelsior, Great Siege Road, Floriana FRN 1810, Malta
Email: info@carismaaesthetics.com · Phone: +356 27802062

• “Treatment” — any aesthetic or medical-aesthetic procedure, service, or product provided by the Clinic.
• “Patient” or “you” — any person who books, attends, or receives a consultation or Treatment.
• “Consultation” — the clinical assessment carried out before Treatment to determine suitability.
• “Deposit” — any amount paid in advance to secure an appointment or Treatment.

We offer group fitness classes and personal training, including (without limitation) Lagree, yoga, dance, cardio, power training, and related wellness programming. Class formats and schedules are subject to change. Services are offered subject to suitability and current membership or booking status.

The Studio reserves the right to modify, suspend, or discontinue any class, programme, or service at any time. Where we cancel a session, we will endeavour to provide a substitute slot or credit.

You are responsible for ensuring that you are in a suitable physical condition to participate in our classes. If you have any known health conditions, injuries, or recent surgeries, please inform your trainer before class. We may ask you to complete a health questionnaire prior to participation.

Participation in a class may be declined or modified where, in the trainer’s professional judgement, it is not safe or appropriate — for example due to injury, pregnancy, or recent surgery.

Physical exercise carries inherent risks. By participating in our classes, you acknowledge that you are voluntarily engaging in physical activity and accept responsibility for your own wellbeing in doing so. You should consult your doctor before starting a new exercise programme if you have any underlying health conditions.

You are responsible for exercising within your own limitations. Our trainers will offer modifications where possible, but you should listen to your body and stop if you feel pain, dizziness, or discomfort and seek assistance immediately.

Information provided on our website, in marketing materials, and by our trainers is for general fitness and wellness purposes only and does not constitute medical advice. If you have a medical condition, always consult a qualified healthcare professional before participating.

Pulse is not a medical facility and our trainers are not medical professionals. Nothing we communicate should be interpreted as a medical diagnosis or treatment recommendation.

Fitness outcomes vary from person to person and depend on factors including individual physiology, consistency of attendance, nutrition, lifestyle, and overall health. We do not and cannot guarantee any specific fitness result or outcome.

Testimonials, before-and-after images, and marketing materials are illustrative only and do not constitute a promise of the same outcome for you. Results may vary significantly.

Appointments can be booked via our website, by phone, by message, or in person. A booking is confirmed only once we have accepted it and any required Deposit has been paid.

We may require a Deposit to secure certain appointments or treatments. Unless stated otherwise, the Deposit is applied to the cost of your Treatment. Deposits are handled in accordance with the cancellation terms in Section 11.

Fees are as quoted at the time of booking or consultation and may change from time to time. Unless agreed otherwise, payment is due at or before the time of Treatment. We accept the payment methods made available at the Clinic. Prices are in euro (€) and include applicable taxes unless stated otherwise. Promotional offers are subject to their own specific terms and availability.

We ask for at least 24 hours’ notice if you need to cancel or reschedule an appointment, so that we can offer the slot to another patient.

• Cancellations or changes with at least 24 hours' notice: any Deposit is transferred to your rescheduled appointment.
• Late cancellations (less than 24 hours' notice) or no-shows: we may retain the Deposit and/or charge a cancellation fee to cover the reserved time.
• Repeated late cancellations or no-shows may result in us requiring full prepayment for future bookings.

The specific Deposit and cancellation amounts that apply will be made clear to you at the time of booking.

Because our services are personalised and performed at a scheduled time, fees for treatments already provided are generally non-refundable. Nothing in these Terms affects your statutory rights as a consumer under Maltese law, including under the Consumer Affairs Act (Chapter 378 of the Laws of Malta) and applicable EU consumer-protection legislation.

Where a statutory right of cancellation (cooling-off period) applies to a distance or off-premises contract, you may lose that right once a service has been fully performed with your prior express consent and acknowledgement that you would lose it. If you are unhappy with a Treatment, please raise it with us promptly so we can review it (see Section 23).

You will be given aftercare instructions following Treatment. Your results and safety depend in part on following these instructions. Please contact us promptly if you experience any unexpected reaction or are concerned about your recovery, so we can advise you and arrange a review if needed.

In the event of a medical emergency during a class, you should seek immediate medical attention by calling 112 (the European emergency number) or attending the nearest hospital. The Studio’s staff will provide first aid support where possible and arrange appropriate assistance, but are not a substitute for emergency services.

We expect all members to behave respectfully towards our staff and other members. We do not tolerate abusive, threatening, discriminatory, or disruptive behaviour, or attendance under the influence of alcohol or unprescribed drugs. We may refuse entry or ask you to leave where such behaviour occurs, without entitlement to a refund for that session.

We may photograph or film classes for training, quality assurance, or promotional purposes. We will only use identifiable images for marketing or social media with your separate, explicit, written consent, which you can refuse or withdraw at any time. You may not photograph or film other members without their consent. See our Privacy Policy for how we handle your data.

We reserve the right to refuse, suspend, or terminate access to our services where required information has not been provided, in the event of non-payment, where our conduct policy is breached, or where participation poses a safety risk. We will explain our reasons and, where appropriate, discuss alternatives or issue a partial refund for unused services.

We provide our services with reasonable skill and care. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot be excluded or limited under Maltese law.

Subject to the above, and to the extent permitted by law, we are not liable for: injuries arising from your failure to disclose health conditions or follow instructor guidance; personal property loss or damage at the Studio; indirect or consequential losses. Where we are found liable, our total liability is limited to the amount you paid for the relevant membership or class package, except in respect of the liabilities that cannot be excluded as set out above.

We process personal and health data in accordance with the GDPR, the Maltese Data Protection Act (Chapter 586), and our Privacy Policy, which forms part of these Terms. Please read it to understand how we collect, use, and protect your data and the rights you have.

All content on our website and in our materials — including text, images, logos, branding, and design — is owned by or licensed to Pulse / Carisma Wellness Group Ltd. and is protected by intellectual-property laws. You may not copy, reproduce, or reuse it without our prior written permission.

Our website is provided for general information. While we take care to keep it accurate and up to date, we do not warrant that it is error-free or always available, and content may change without notice. Your use of the website is at your own risk and subject to these Terms and our Privacy Policy.

We are not liable for any failure or delay in performing our obligations caused by events beyond our reasonable control, including but not limited to illness of practitioners, equipment failure, utility outages, severe weather, public-health measures, or acts of government. We will make reasonable efforts to reschedule affected appointments.

If you are unhappy with any aspect of your experience or Treatment, please tell us as soon as possible so we can put things right. You can raise a concern using the contact details in Section 27. We take complaints seriously and aim to acknowledge and respond to them promptly and fairly.

These Terms, and any dispute or claim arising out of or in connection with them or our services (including non-contractual disputes), are governed by and construed in accordance with the laws of Malta. The courts of Malta have exclusive jurisdiction, without prejudice to any mandatory consumer rights that allow you to bring proceedings in your country of residence.

• If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.
• Our failure to enforce any provision does not waive our right to do so later.
• These Terms, together with our Privacy Policy and any treatment-specific consent forms, constitute the entire agreement between you and us.
• You may not transfer your rights or obligations under these Terms without our consent.

We may update these Terms from time to time. The “Last Updated” date at the top of this page reflects the latest version. The Terms in force at the time you book apply to that booking. We encourage you to review this page periodically.

If you have any questions about these Terms, please contact us: