Terms & conditions

Contents

These Terms & Conditions (“Terms”) govern your use of our website and the services provided by Carisma Wellness Group Ltd., operating Pulse Social Wellness Club (“Pulse”, “we”, “us”, or “the Club”). By purchasing a membership, booking a tour, attending the Club, or using our website, you confirm that you have read, understood, and agree to these Terms. If you do not agree, please do not use our services.

Pulse Social Wellness Club is a members’ social wellness club located at Grand Hotel Excelsior, Valletta, Malta. Members enjoy access to an open gym (Technogym equipment and a self-access yoga & stretch studio for self-guided training), a spa and recovery suite — sauna, indoor pool, jacuzzi, steam room and recovery zones — and amenities such as locker rooms, showers, a fuel bar and a co-working lounge.

Carisma Wellness Group Ltd.
Company Registration Number: C 106006
VAT Number: MT30347620
Registered Address: Grand Hotel Excelsior, Great Siege Road, Valletta, Malta
Email: hello@pulsewellness.com · Phone: +356 27802062

Membership provides access, during opening hours, to our open gym (Technogym equipment and a self-access yoga & stretch studio for self-guided training), our spa and recovery suite (sauna, indoor pool, jacuzzi, steam room and recovery zones), and member amenities including locker rooms, showers, a fuel bar and a co-working lounge. Pulse is an open-gym and recovery facility; we do not run timetabled group classes. Access to specific facilities may vary with availability, maintenance, and capacity limits.

The Club reserves the right to modify, suspend, or temporarily close any facility, amenity, or service at any time — for example for maintenance, capacity, or safety reasons. Where a facility is unavailable for an extended period, we will take reasonable steps to inform members.

Membership at Pulse is intentionally limited to preserve the calm, the space, and the experience for our members. When the club reaches capacity, prospective members join a waitlist and are contacted as places become available. All memberships are personal and non-transferable — they may not be shared with, lent to, or used by any other person.

The specific membership options, inclusions, term length, and fees applicable to you are set out in your individual membership agreement at the time you join. Membership provides access, during opening hours, to the open gym, the spa and recovery suite, and member amenities, subject to these Terms and to availability and capacity limits.

We offer new members a 7-day settling-in period. If within that period membership does not feel right for you, you may withdraw and we will part ways — no pressure and no questions — on the basis set out in your membership agreement.

Membership fees are reviewed periodically. Any changes to your fees will be communicated to you with at least 30 days’ written notice before taking effect.

Tours, membership appointments, and any bookable amenities are arranged in advance via our website, by phone, or by message. A booking is confirmed only once we have accepted it. Where an amenity has limited capacity, places are allocated on a first-come, first-served basis.

Members are responsible for ensuring that any booking they make is consistent with their current membership. We reserve the right to cancel bookings that are not covered by a member’s active membership.

We ask that you cancel a tour or appointment promptly if you are unable to attend, so that the slot can be offered to someone else. The following policy applies:

• Cancellations made at least 2 hours before the scheduled start time release the slot with no penalty.
• Late cancellations (less than 2 hours' notice) and no-shows for bookable amenities may forfeit that booking.
• Repeated late cancellations or no-shows may result in a temporary restriction on advance booking privileges.

To cancel a booking, use the booking platform, contact us by phone, or message us directly. Cancellations via email are accepted but must be received and acknowledged before the 2-hour cut-off to be valid.

Membership fees are charged in advance at the start of each billing period. Prices are in euro (€) and include applicable taxes unless stated otherwise. We accept the payment methods made available at the Club or through our booking platform.

If a payment fails and is not remedied within seven days of the due date, we reserve the right to suspend your membership until payment is received. Promotional offers are subject to their own specific terms and availability and cannot be combined unless expressly stated.

Because membership fees are charged for a fixed period of access, payments already made for the current billing period are generally non-refundable once that period has begun, except where required by applicable law or as provided in your membership agreement (including the 7-day settling-in period in Section 4).

Nothing in these Terms affects your statutory rights as a consumer under Maltese law, including under the Consumer Affairs Act (Chapter 378 of the Laws of Malta) and applicable EU consumer-protection legislation. Where a statutory right of cancellation (cooling-off period) applies, we will honour it in full. If you are unhappy with any aspect of your membership, please raise it with us promptly (see Section 22).

You are responsible for ensuring that you are in a suitable physical condition to use our gym, spa and recovery facilities. If you have any known health conditions, injuries, recent surgeries, or are pregnant, please inform our team before using the facilities. We may ask you to complete a health questionnaire prior to your first visit.

Use of certain facilities may be declined or restricted at our team’s discretion where, in their reasonable judgement, it would not be safe or appropriate — for example due to an undisclosed injury, recent surgery, or a medical condition that increases your risk of harm. We will always explain our reasons and, where possible, suggest alternatives.

Physical exercise and the use of gym, spa and recovery facilities carry inherent risks, including the risk of physical injury. By using our facilities, you acknowledge that you are voluntarily engaging in physical activity and you accept responsibility for your own wellbeing in doing so. You should consult your doctor before starting a new exercise programme if you have any underlying health conditions or have been inactive for a prolonged period.

You are responsible for training within your own limits and for using all equipment and facilities safely and as intended. You should listen to your body and stop immediately if you feel pain, dizziness, shortness of breath, or any other concerning symptom, and seek assistance.

Information provided on our website, in marketing materials, and by our team is for general fitness and wellness purposes only and does not constitute medical advice. If you have a medical condition, always consult a qualified healthcare professional before using our facilities.

Pulse is not a medical facility and our team members are not medical professionals. Nothing we communicate should be interpreted as a medical diagnosis or treatment recommendation.

Fitness outcomes vary from person to person and depend on factors including individual physiology, consistency of attendance, nutrition, lifestyle, and overall health. We do not and cannot guarantee any specific fitness result or outcome.

Testimonials, before-and-after images, and marketing materials are illustrative only and do not constitute a promise of the same outcome for you. Results may vary significantly.

In the event of a medical emergency at the club, seek immediate medical attention by calling 112 (the European emergency number) or attending the nearest hospital. Club staff will provide first-aid support where possible and will arrange appropriate assistance, but are not a substitute for emergency medical services.

We expect all members to behave respectfully towards our staff and fellow members at all times. We do not tolerate abusive, threatening, discriminatory, or disruptive behaviour, or attendance under the influence of alcohol or unprescribed substances. Pulse reserves the right to refuse entry, remove a member from the premises, or terminate a membership (without refund for the remaining period) where this policy is breached or where behaviour poses a risk to others.

Members are also responsible for the care of club equipment and facilities. Damage caused through negligence or misuse may be charged to the member concerned.

We may photograph or film within the club for quality assurance or promotional purposes. We will only use identifiable images of you for marketing or social media with your separate, explicit, written consent, which you can refuse or withdraw at any time. You may not photograph or film other members without their consent. See our Privacy Policy for how we handle your personal data.

We reserve the right to suspend or terminate a membership where: a member has failed to provide required health information; membership fees remain unpaid after a reasonable notice period; our conduct policy is breached; or continued participation poses a safety risk to the member or others.

Where we terminate a membership for reasons other than breach of these Terms or non-payment, we will provide a pro-rated refund for the unused portion of the current billing period.

We provide our services with reasonable skill and care. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be excluded or limited under Maltese law.

Subject to the above, and to the extent permitted by law, Pulse / Carisma Wellness Group Ltd. is not liable for: personal injuries arising from a failure to disclose relevant health conditions or to follow safety guidance and equipment instructions; loss or damage to personal property at or around the club; or indirect, consequential, or economic losses. Where we are found liable, our total liability is limited to the amount you paid for the relevant membership in the 12 months preceding the claim.

We process your personal data in accordance with the GDPR, the Maltese Data Protection Act (Chapter 586), and our Privacy Policy, which forms part of these Terms. Please read it to understand how we collect, use, and protect your data and the rights you have over it.

All content on our website and in our materials — including text, images, logos, and branding — is owned by or licensed to Carisma Wellness Group Ltd. and is protected by intellectual-property laws. You may not copy, reproduce, distribute, or reuse any such content without our prior written permission.

Our website is provided for general information and booking purposes. While we take care to keep it accurate and up to date, we do not warrant that it is error-free or always available, and content may change without notice. Your use of the website is at your own risk and subject to these Terms and our Privacy Policy.

We are not liable for any failure or delay in performing our obligations caused by events beyond our reasonable control, including but not limited to staff shortages, equipment or facility failure, utility outages, severe weather, public-health measures, or acts of government. We will make reasonable efforts to restore affected facilities or reschedule affected bookings.

If you are unhappy with any aspect of your experience at Pulse, please tell us as soon as possible so we can address it. You can raise a concern using the contact details in Section 26. We take all complaints seriously and aim to acknowledge and respond to them promptly and fairly.

These Terms, and any dispute or claim arising out of or in connection with them or our services (including non-contractual disputes), are governed by and construed in accordance with the laws of Malta. The courts of Malta have exclusive jurisdiction, without prejudice to any mandatory consumer rights that allow you to bring proceedings in your country of habitual residence.

• If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.
• Our failure to enforce any provision does not waive our right to do so later.
• These Terms, together with our Privacy Policy, constitute the entire agreement between you and us in respect of your membership and use of the Club.
• Membership rights are personal to you and may not be transferred or assigned to any other person.

We may update these Terms from time to time. Where changes are material, we will give you at least 30 days’ written notice by email before the updated Terms take effect. The “Last Updated” date at the top of this page reflects the current version. Continuing to use our services after the notice period constitutes your acceptance of the updated Terms.

If you have any questions about these Terms, please contact us: